Shipping
Free standard shipping on every order, tracked, with no minimum spend. Here is exactly how long it takes and what happens if something goes wrong on the way.
Processing
We allow one to three business days to pick, pack and hand your order to the carrier. Orders are processed Monday to Friday, so an order placed after hours on a Friday is picked up from the Monday.
Delivery times
These are the estimated times from dispatch, in business days:
- United States — 5 to 12 business days
- Australia — 5 to 12 business days
- Rest of the world — 7 to 15 business days
Our jewellery ships from a US warehouse and usually arrives sooner than the top of that range — around eight days is typical for a US address. We quote the wider range because demand, public holidays, customs clearance and carrier delays all move it, and we would rather you plan for the slower end and be pleasantly surprised.
Cost
Standard shipping is free everywhere we ship, with no minimum order value. The price you see at checkout is the price you pay us; we don’t add handling or packaging charges at the end.
Customs and import charges
Prices do not include duties, taxes or import charges that your country may apply on arrival. Those are set by your customs authority and collected by the carrier, and they are not something we receive or can refund. If you are ordering from outside the United States, it is worth checking your country’s threshold before you buy.
Tracking
You’ll get a confirmation email with a tracking link when your parcel leaves us. Tracking can sit still for a day or two while a parcel moves between carriers or clears customs — that is normal, and the next scan usually follows. If the link hasn’t arrived within three business days of your order, email support@shopventora.co and we’ll find it.
If a parcel is late, lost or damaged
Delivery estimates are estimates, not guarantees, and once a parcel is with the carrier we can’t control how fast it moves. What we can do is chase it. If your order is past the delivery window, or arrives damaged, email us with your order number and we will open a case with the carrier and keep you posted until it is resolved.
Addresses
Please check the shipping address before you pay. We can usually correct an address before dispatch if you email us straight away, but once a parcel is with the carrier we can’t redirect it, and orders sent to an address entered incorrectly are not something we can replace at our cost.
Questions
Email support@shopventora.co and a person will reply.
Last updated 2 November 2026. This page forms part of our terms of service.