Frequently Asked Questions

Our jewellery ships from a US warehouse. Delivery to a US address averages around eight days from dispatch, and we ask you to allow up to twelve business days in busy periods. Orders to Australia fall within the same five to twelve business days; most other countries take seven to fifteen.

Yes. Standard shipping is free on every order, with no minimum spend.

We allow one to three business days for processing before dispatch. Orders are processed Monday to Friday, so an order placed on a Friday evening starts on the Monday.

You’ll receive a confirmation email with a tracking link once your parcel is on its way. If the link hasn’t arrived within three business days, email us and we’ll look it up.

Prices at checkout don’t include any customs or import charges your country may apply. Those are charged by your carrier or customs office on arrival and are not something we collect or refund.

Yes, we ship to Australia, Canada, New Zealand, the United Kingdom, the European Union, Japan, Singapore and a number of other countries. The full list is shown at checkout once you enter an address.

Each product page names the metal and the stone, and we don’t round up. Our rings use stainless steel; our necklaces use 925 sterling silver. Where a piece is gold coloured over silver or steel, the page says so and calls it a gold-tone or plated finish.

No. Our jewellery is set with zircon — also sold as cubic zirconia — not diamond. Where a page says zircon, zircon is what you receive.

Yes, eventually. A plated finish wears with friction, water and perfume, and how fast depends on how often the piece is worn. Keeping it dry, taking it off before swimming or showering and putting it on after perfume will make it last considerably longer. We don’t quote a plating thickness because our suppliers don’t publish one.

Keep pieces dry and store them separately so they don’t rub against each other. Avoid perfume, hairspray, chlorine and household cleaners, and wipe with a soft dry cloth after wearing rather than a polishing solution.

Our ring sizes are given as the inside diameter in millimetres — 16mm and 18mm. The most reliable way to choose is to measure the inside of a ring that already fits you, straight across the middle, excluding the band’s thickness. For a 16mm or 18mm ring you want a ring measuring very close to that inside its band.

If you’re between sizes, or you’d like us to check before you order, email us and we’ll help.

No — we only sell the sizes shown on each product page. We’d rather not take an order we can’t fill.

You have thirty days from delivery to request a return. Items need to come back unworn or unused, with tags, in their original packaging, and with the receipt or proof of purchase. Contact us first and we’ll send a return label and instructions — parcels sent back without a return being approved can’t be accepted.

The full terms are on our returns page.

Email support@shopventora.co with your order number and a photo, and we’ll sort it out. Please check your parcel as soon as it arrives, while the packaging is still to hand.

The quickest route is to return the piece you have and place a new order for the one you want. That way the replacement is on its way while the return is in transit rather than waiting behind it.

Visa, Mastercard and American Express, plus PayPal and Shop Pay. Apple Pay and Google Pay appear automatically on devices that support them. Prices are charged in US dollars; if your card is in another currency your bank sets the conversion rate and may add a fee.

Email support@shopventora.co. Include your order number if you have one and we’ll get to it faster.